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How We Strengthen Patient Acquisition

Fluency Health helps health systems attract and convert more patients by connecting data, analytics, and technology into one intelligent system.

Our capabilities combine data unification, performance insight, and AI-driven discovery to make it easier for patients to find the right care and easier for health systems to see what works.

CAPABILITIES

Data and Intelligence Foundation

Connecting Every Signal into a Single Source of Truth

We integrate marketing, search, and operational data into a unified architecture that supports precise visibility into patient demand and system performance.

Our work begins with a strong data foundation that aligns teams and reveals actionable insights.

  • Unified data lakehouse built on Google BigQuery and Google Cloud Services.
  • HIPAA-safe data handling and consent governance.
  • Event and conversion tracking through Freshpaint and Call Tracking Metrics.
  • Real-time dashboards powered by Tableau.
AI-Driven Competitive and GEO Intelligence

Seeing the Market Clearly and Acting First

We help health systems understand how they perform against competitors across every market and service line.

Using BrightEdge AI Catalyst and GEO intelligence, we uncover where patients are searching, what competitors are promoting, and which opportunities deliver the highest return.

  • AI-assisted keyword and competitive landscape analysis.
  • GEO-level performance insights across hospitals, clinics, and service areas.
  • Ongoing competitor tracking and share-of-voice reporting.
  • Integration with BrightEdge dashboards for continuous monitoring.
Local and Organic Visibility

Improving How Patients Discover Care

We strengthen organic visibility across Google Search, Maps, and local discovery platforms so patients find the right care without paid promotion.

Each location, provider, and service line is optimized for both search visibility and patient clarity.

  • Local SEO for hospitals, clinics, and urgent care centers.
  • Optimized Google Business Profiles with accurate hours, attributes, and reviews.
  • Structured schema for physicians, procedures, and FAQs.
  • Integration of search insights into paid and operational strategies.
Patient Access and Experience Systems

Turning Discovery into Appointment Conversion

Fluency Health improves how patients move from discovery to appointment by integrating access tools and measuring conversion at every step.

We make sure the digital path to care is clear, measurable, and continually improving.

  • Provider search and scheduling data connected through Kyruus.
  • Call attribution and intake tracking through Call Tracking Metrics.
  • Conversion dashboards and pathway analysis in Tableau.
  • Continuous measurement of online-to-offline patient journeys.
AI Solutions and Innovation Layer

Building the Next Generation of Patient-Acquisition Intelligence

We design and deploy AI solutions that enhance the speed, precision, and scalability of patient-acquisition programs.

Our systems connect data and reasoning tools to surface insights, power agents, and improve decision-making

  • AI retrieval and reasoning (RAG) for structured and unstructured data.
  • Agent development and orchestration through MCP frameworks.
  • Custom healthcare agents for competitive intelligence and workflow automation.
  • Continuous measurement of online-to-offline patient journeys.
Measurement and Continuous Optimization

Making Patient Acquisition Measurable and Predictable

Our analytics framework connects digital touchpoints to measurable outcomes, helping health systems invest where results are strongest.

We focus on accountability, transparency, and financial impact.

Compliance and Governance

Built on Integrity and Accountability

Fluency Health maintains the highest standards of data security and ethical innovation.

Our governance processes ensure that every integration and AI solution complies with healthcare privacy and regulatory requirements.

  • HIPAA-aligned data architecture and storage.
  • Consent and privacy workflows within all tracking and analytics tools.
  • Transparent AI review and documentation.
  • Regular data audits and access controls.

Ready to Strengthen Patient Acquisition?

Let’s discuss how we can help your health system attract more patients and deliver measurable growth across service lines.

Schedule a Conversation

    contact@fluencyhealth.com